Create Communication Template

Creates a new communication template for the authenticated tenant.

Feature Flag Required: For create templates your tenant must be enabled this feature.

Template Approval Flow

1. Initial Submission: The template is created with status pending and submitted to WhatsApp
2. Immediate Polling: The API will poll WhatsApp for up to ~10 seconds to check approval status
3. Asynchronous Processing: If not approved within ~10 seconds, template remains pending
4. Background Updates: A cron job checks pending templates every 5 minutes
5. Status Updates: Template status will be updated to approved, rejected, or failed (if >48h pending)

Status Values

• pending: Awaiting WhatsApp approval (may take up to 48 hours)
• approved: Template approved and ready to use
• rejected: Template rejected by WhatsApp (check database for rejection reason)
• failed: Approval timeout after 48 hours without response

Note: Most templates are approved within minutes, but WhatsApp may take up to 48 hours.